Refund policy

RETURNS & REFUNDS

We want you to love every I AM Skincare order. Because our products are personal-care items, we accept returns when an item arrives damaged, defective, or incorrect.

How to start a return
Email help@iamskincareformen.com within 30 days of delivery. Include your order number, a short description of the issue, and a clear photo showing the problem. Our team will review and respond within 3 business days with next steps.

Please wait for our written confirmation before shipping anything back. We'll let you know if a return is needed and where to send it. Items returned without authorization may be refused.

Replacements
Replacement is our primary remedy. If your claim is approved, we'll send a replacement of the same product at no extra cost, subject to availability.

Refunds
We generally provide replacements rather than refunds. A refund is issued only when a replacement isn't possible (for example, the product is no longer available) or where required by law. Refunds go back to your original payment method.

Return shipping
For approved returns, customers cover return shipping unless the issue was our error (such as an incorrect item or clear shipping damage), in which case we cover it.

Timing
Once we receive your item or sufficient photo evidence, we'll inspect it and, if approved, ship your replacement within 5–10 business days with a new tracking number.

What we can't accept

• Opened or used products, unless defective on arrival
• Items bought from third-party or unauthorized sellers
• Requests made more than 30 days after delivery